Terms of Service

1. These terms

These terms govern your use of thecreativestartup.com and any services you buy from The Creative Startup (“we”, “us”, “our”). By using the website or engaging us, you agree to them.

Where we agree something different with you in writing, that agreement takes precedence over these terms for that engagement.

2. What we offer

• Campaign management — strategy, setup and management of paid advertising on Meta and TikTok.
• Video ad production — strategy, scripting and editing of advertising video.
• Coaching — one-to-one sessions teaching you to run your own campaigns.
• Courses — self-paced training delivered through our online community.

What is included in each package is set out on the relevant page of this website at the time of purchase.

3. Engaging us

An engagement begins once you have confirmed the package you want and payment has been received. We will then confirm what we need from you to start.

Timeframes quoted on this website — including campaigns going live within two to three business days — run from the point at which onboarding is complete and we have everything we need from you. They depend on factors outside our control, including how quickly the advertising platforms verify your account and approve your payment method.

4. Fees and payment

• Fees are quoted in Nigerian naira. Any dollar figures shown are approximate and for reference only.
• Prices shown on this website may change. The price that applies is the one agreed at the time of purchase.
• Payment is due in full before work begins, unless we agree otherwise in writing.
• Payments are processed by Paystack. We do not receive or store your card details.

5. Your advertising budget

You are responsible for ensuring your advertising account is funded and that the payment method on it remains valid. We are not responsible for campaigns pausing or underperforming because an account ran out of funds or a payment method failed.

6. Management periods

The management period quoted in each package — 10, 14 or 30 days — is the period of active, hands-on management included. During it we set up, monitor, optimise and report on your campaigns.

It does not mean your campaigns stop when it ends. Your campaigns continue running for as long as you choose. At the end of the period your advertising account, campaigns and all work done on them remain yours. You may continue independently, pause them, or discuss an ongoing arrangement with us.

7. What we need from you

To do the work we need you to:

• give us the access we need to your advertising accounts, pages and website;
• provide accurate information about your business, products and pricing;
• supply brand materials, product information and any footage required, where the package does not include production;
• respond to questions and approval requests within a reasonable time; and
• ensure that what you are advertising is lawful and that you hold the rights to any materials you give us.

Where delays are caused by information or approvals not being provided, timeframes shift accordingly and management periods are not extended.

8. Results

What we commit to is doing the work described in your package competently and to a professional standard.

9. The advertising platforms

Meta, TikTok, Google and any other platform we work on are independent third parties with their own rules. They may reject ads, restrict or disable accounts, change their policies, alter how campaigns are delivered, or change their pricing, at any time and without notice.

We will work within their policies and advise you accordingly, but we have no control over their decisions and are not responsible for them. Where a platform restricts or disables your account for reasons outside our work, that is a matter between you and the platform.

10. Ownership

What is yours

• Your advertising accounts, pages and campaigns.
• Your brand materials, products and anything you supplied to us.
• Final video files, ad copy and campaign assets we produce for you, once paid for in full.

What stays ours

• Our frameworks, methods, templates, checklists and course content.
• Working files, project files and drafts, unless separately agreed.

Unless you tell us otherwise in writing, we may reference our work for you and the results achieved in our portfolio and marketing. If you would rather we did not, let us know.

11. Coaching sessions

• Sessions are scheduled by agreement and held online.
• Rescheduling requires at least [NOTICE PERIOD] notice. Sessions missed without notice may be treated as delivered.
• Sessions must be used within [VALIDITY PERIOD] of purchase.
• Recordings are provided for your own use and may not be shared, resold or published.
• Support periods run from the date of the final session.

12. Courses and community

• Course access is granted to one person and may not be shared. Sharing login details may result in access being withdrawn without refund.
• Course materials are for your own use and may not be copied, resold or redistributed.
• We may update or improve course content over time.
• Community members are expected to behave respectfully. We may remove content or withdraw access where that does not happen.

13. Refunds

Our refund position is set out in full in our Refund Policy, which forms part of these terms.

14. Ending an engagement

Either of us may end an engagement by giving written notice. Where you end it after work has begun, fees already paid are dealt with under our Refund Policy.

We may end an engagement immediately where you ask us to do something unlawful or against platform policy, where payment is not made, or where working together has become untenable. In that event we will hand over the work completed to date.

15. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded.

Subject to that, we are not liable for loss of profits, loss of revenue, loss of anticipated savings, loss of data, or any indirect or consequential loss arising from our services. This includes advertising spend that does not produce the result you hoped for.

Our total liability in connection with any engagement is limited to the fees you paid us for that engagement.

16. Confidentiality

We will keep your business information confidential and will not disclose it except as needed to carry out the work, or where required by law. We expect the same of you in respect of our methods and materials.

17. Changes to these terms

We may update these terms. The version that applies to your engagement is the one in force when you purchased. Continued use of the website after changes are published means you accept the updated terms in respect of the website itself.

18. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have exclusive jurisdiction over any dispute arising from them.

19. Contact